TRM Solutions
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Courses
Courses

 

We can provide the following courses:

  • CRM/TRM Foundation
  • CRM/TRM Refresher Training
  • TRM Train the Trainer
  • Human Factors Facilitators Course
  • Myers Briggs Type Indicator
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Background to CRM/TRM

The origin of Crew/Team Resource Management training is most often traced to a NASA Workshop in 1979 that focussed on improving air safety by reducing human error. The workshop was convened to consider NASA research which indicated that the majority of aviation accidents were caused by failures of interpersonal communication, leadership, and decision making in the cockpit.

 

TRM may be defined as:

The effective utilisation of all available resources to achieve safe and efficient operations.

 

The objective of TRM is to enhance the communication and management skills of the crew members concerned. The emphasis is placed on the non-technical aspects of crew performance.

 

TRM training is intended to raise the issue of human error without pointing the finger of blame at any individuals and to take steps to minimise the occurrence of incidents and accidents. This will not necessarily be achieved by teaching theory; it needs to become part of a state of mind with a constant awareness of the possible traps and active pursuit of more effective performance.

 

Extensive study has been applied to the causal factors of aviation accidents; research has been carried out by:

  • NASA
  • Major Airlines
  • International Civilian Aviation Authorities
  • Military

From this research human performance has been cited as the casual factor in the majority of accidents. It is generally accepted that greater than 75% of accidents have human error as a major factor.

 

Why TRM

Accidents are not random occurrences! People cause accidents and make errors. Human behaviour patterns suggest that even the most well intentioned, best trained, consistently performing individuals and work groups can make mistakes and commit errors. Some errors have little or no impact in the grand scheme of things, others play a major role in the domino effect to disaster.

 

As technology advances and 'the machine' becomes more reliable, human error or influence as a cause of a hazard must be considered. Safeguards are focussed on equipment failure and it is vital that risk and the human element is considered.

 

Crew/Team Resource Management has a proven history in the reduction of errors both in the Aviation and Military environments. Introducing training and raising human factors awareness can produce not only improvements in safety and health but also gains in quality, productivity and employee job satisfaction.

 

CRM/TRM is the effective utilisation of all available resources to achieve safe and efficient operation.

 

The objective of CRM is to enhance the communication and management skills of the team members. The emphasis is placed on the non-technical aspects of team performance.

 

To decrease accident rates, TRM must be better understood and the knowledge more broadly applied. The improvement of awareness in TRM presents operators with the single most significant opportunity to make the working environment safer.

 

In the quest for improved safety, attention has been focussed on the obvious deficiencies of man and machine. Technology advances on a daily basis to make systems safer. But what about the human? Has he been forgotten?

 

It is often those people who think they need CRM/TRM training the least that actually need it the most.